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Article ID: 134569, created on Oct 30, 2019, last review on Oct 30, 2019

  • Applies to:
  • Operations Automation

Symptoms

There is an attempt to purchase subscription based on education offer. Provisioning of the subscription fails with the following error:

2019-10-28 08:30:08,820 <8352> [   9] ERROR flow        : The offer 512e27aa-19d1-4c38-b2cb-5813375c8201 is not purchasable - Partner is not eligible to purchase item 512E27AA-19D1-4C38-B2CB-5813375C8201..
Partner Exception:
Error Category: BadInput
Service Error Payload: 
Error code: 2004
Error message: The offer 512e27aa-19d1-4c38-b2cb-5813375c8201 is not purchasable - Partner is not eligible to purchase item 512E27AA-19D1-4C38-B2CB-5813375C8201..
Error data:

Partner actually have required qualifications to purchase item.

Cause

The issue is on Microsoft side.

There are two types of qualifications for offer:

reselleeQualifications  array of strings    The qualifications required by the customer in order for a partner to purchase the offer for that customer.

resellerQualifications  array of strings    The qualifications required by the partner in order to purchase the offer for a customer.

In case if customer's tenant does not have "education" qualification, endpoint should receive error code #2085 "Offer ... is not eligible for purchase" from Microsoft. When such error is received, endpoint assigns required qualification for the tenant and finishes provisioning.

But error code #2004 is actually received, which is not expected.

Resolution

Contact Microsoft support in order to resolve the issue.

Contact CloudBlue Technical Support in order to process task failed for affected subscription.

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