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Article ID: 134526, created on Oct 7, 2019, last review on Oct 7, 2019

  • Applies to:
  • Operations Automation

Symptoms

Task Unprovisioning "vdc" for APS application vCloudDirector fails with the following error:

Body: {
"code": 500,
"error": "Rest::RestException",
"message": "Unable to complete unprovision VDC operation due to error details: cannot find vdc details",

The following entry can be seen in the log of the application:

[Thu Oct 03 23:12:21.271558 2019] [cgi:error] [pid 14419] [client 10.20.102.1:44032] AH01215: {"id":"2d829f0a-2896-4f48-baf0-6b19ec125b0e","type":"activity","status":"error","message":{"message":"Failed to remove the VDC","keys":{}},"details":{"message":"Unable to remove the VDC: __VDC_NAME__ for VMware vCloud Product","keys":{"VDC_NAME":"TestAccountv2"}},"packageId":"a04e0614-b983-4e34-a0cb-3d05216ce561","updated":true,"resolved":false,"created":"2019-08-28T08:02:38Z","modified":"2019-10-03T21:11:29Z","context":"vCloud_unprovision_8fe2847e-dbbd-4132-9b56-e897c92fb692","initiator":"System","service":""}

Cause

Customer's VDC is absent on vCloud side. It was whether removed or not provisioned in the first place.

Resolution

Contact CloudBlue Technical Support in order to resolve the issue.

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