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Article ID: 134517, created on Oct 1, 2019, last review on Oct 1, 2019

Symptoms

There is an attempt to increase limit for Office 365 license using Office 365 > Licenses > Buy More wizard.

However, no change order is placed by the end of the wizard.

Corresponding resource rate has zero price in service plan.

Cause

Software-related issue #APSA-21545

Resolution

Contact your Technical Account Manager in order to clarify current status of the issue.

There are two possible workarounds:

  1. Specify non-zero price in service plan.
  2. Use Account > Subscription > Change resource limits wizard insted in order to place change order.

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