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Article ID: 134513, created on Sep 30, 2019, last review on Sep 30, 2019

  • Applies to:
  • Operations Automation


One of the subscriptions in migration manager project fails during migration from OBAS to Operations Automation:

Unable to create a service user for the mailbox 'sample@domain.tld'. The mailbox will not be created. Contact the technical support for assistance.

Meanwhile /opt/oa-migrator/logs/debug.log contans the following exception:

[2019-09-20 19:23:13,775] 139851632559936 [DBG] REST request: GET,1),implementing(,eq(login,sample%40doamin.tld)
[2019-09-20 19:23:13,812] 139851632559936 [ERR] Exception:
Traceback (most recent call last):
File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/odin_automation/services/shm/actions/transfer/settings/", line 59, in run
user_uid = self._get_user_uid(subscription, site, mailbox)
File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/odin_automation/services/shm/actions/transfer/settings/", line 138, in _get_user_uid
user_id = self.poa_api.account.add_service_user(subscription.account_id,, login, mailbox.password)
File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/odin_automation/platform/lib/api/openapi/", line 68, in add_service_user
response = self.proxy.pem.addUser(args)
File "/opt/python27/lib64/python2.7/", line 1243, in __call__
return self.__send(self.__name, args)
File "/opt/python27/lib64/python2.7/", line 1596, in __request
File "/opt/python27/lib64/python2.7/", line 1094, in dumps
data = m.dumps(params)
File "/opt/python27/lib64/python2.7/", line 638, in dumps
dump(v, write)
File "/opt/python27/lib64/python2.7/", line 660, in __dump
f(self, value, write)
File "/opt/python27/lib64/python2.7/", line 741, in dump_struct
dump(v, write)
File "/opt/python27/lib64/python2.7/", line 660, in __dump
f(self, value, write)
File "/opt/python27/lib64/python2.7/", line 664, in dump_nil
raise TypeError, "cannot marshal None unless allow_none is enabled"
TypeError: cannot marshal None unless allow_none is enabled


User misconfiguration on OBAS side. User does not have password in the database.


Change user's password and restart the project.

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