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Article ID: 134477, created on Sep 3, 2019, last review on Sep 3, 2019

Symptoms

Incorrect verification email was specified during the import.

There are a lot of Sending Tenant Verification Email notifications represented in UX1 of customer.

Task Execute operation 'verify' with ID 33c1235f-3b45-41ee-a58d-71e3cd8faea1 on resource aeba999a-7ca3-125e-896c-a437837a120d is rescheduled with the following output:

Additional information: A message could not be sent to the recipient.

Cause

Email specified during the import does not belong to any staff member of customer. Odin Automation platform is not able to send verification emails to address which does not belong to the customer.

Also it is not possible to change verification email due to software-related issue #APSA-20458.

Resolution

As a workaround, create staff member for customer using email specified during the import and process task.

If it is required to change verification email to correct one, contact CloudBlue Technical Support.

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