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Article ID: 134421, created on Jul 3, 2019, last review on Jul 3, 2019

  • Applies to:
  • Operations Automation 7.4

Symptoms

Task 'Configuring "MailBox" for APS application WebHosting Plesk' failing with: "Error occurred during request to WHP API on service node 10.31.3.33: \" \"."

in logs:

/var/log/plesk/panel.log on whp14.poa.svr4u.net: [2019-06-29 19:08:29] ERR [extension/shm] Unable to set mailbox quota. Mailbox quota is incorrect (translated from Japanese)

/var/log/shm-dispatcher/dispatcher.log

[2019-06-29 19:23:03] app.ERROR: Execution context [PUT https://10.31.1.95:6301/web/MailBox/5b1388fb-1b2a-4a60-a4c5-3764773f097a (ID: 7ce7a121acb62351e47a3be109e4b33c92ec8c77)] Some errors have occurred while configuring mailbox: 'Error occurred during request to WHP API on service node 10.31.3.33: Unable to set mailbox quota. Mailbox quota is incorrect (translated from Japanese)

Cause

Software issue #WHM-10562 'Change of an unlimited mailbox size to default value leads to error' - fixed in 8.0

Resolution

Upgrade platform to the latest version.

55fe109b4b4fe3fbb893f22dbb85a41a 8fc71f07abe5b233fea1ae0377cd5e3d 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d

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