Search Engine: Elastic

Article ID: 134416, created on Jun 27, 2019, last review on Jun 27, 2019

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

Order to change amount of resource is stuck in MO or is in Provisioning failed status with the comment Service Creation timout exceeded. An attempt to complete the order that is stuck in MO status fails: when Order > Provisioning Items > Upgrade / Downgrade Resource in Subscription #xxx. > Mark as Completed is clicked, Operation done appears but nothing happens, the order is left in the same status. Searching the tasks by order item id reveales the failed Upgrade Completed event with the failed task On Service Upgrade, the error message is:

Execution Failed: operation with NULL value

Cause

The problem was that the resellers deliverline for the subscription and the resource had NULL in ResourceAmount and NULL UnitMeasure fields.

The root cause of the initial failure has been confirmed as the software issue PBA-75697.

Resolution

To resolve the issue, please contact Support

198398b282069eaf2d94a6af87dcb3ff 8fc71f07abe5b233fea1ae0377cd5e3d 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 5356b422f65bdad1c3e9edca5d74a1ae 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF