Search Engine: Elastic

Article ID: 134022, created on May 15, 2019, last review on May 16, 2019

  • Applies to:
  • Operations Automation 8.0

Symptoms

SaaS crashes with a core dump due to waiting to long for a response from APS endpoint.

osscore # gdb -q -n -ex 'thread apply all bt' -batch /usr/local/pem/bin/SoLoader core.31447 > core.31447.bt

Thread 1 (Thread 0x7fb0c07b8700 (LWP 31580)):
#0  0x00007fb1d8201207 in raise () from /lib64/libc.so.6
#1  0x00007fb1d82028f8 in abort () from /lib64/libc.so.6
#2  0x00007fb1d8b107d5 in __gnu_cxx::__verbose_terminate_handler() () from /lib64/libstdc++.so.6
#3  0x00007fb1d8b0e746 in ?? () from /lib64/libstdc++.so.6
#4  0x00007fb1d8b0d6f9 in ?? () from /lib64/libstdc++.so.6
#5  0x00007fb1d8b0e364 in __gxx_personality_v0 () from /lib64/libstdc++.so.6
#6  0x00007fb1d85a78a3 in ?? () from /lib64/libgcc_s.so.1
#7  0x00007fb1d85a7dd7 in _Unwind_Resume () from /lib64/libgcc_s.so.1
#8  0x00007fb1d15a6089 in APS::Controller::ShareTransaction::~ShareTransaction() () from /usr/local/pem/lib/libaps.so
#9  0x00007fb1d15a61c9 in APS::Controller::ShareTransaction::~ShareTransaction() () from /usr/local/pem/lib/libaps.so
#10 0x00007fb1d16c38de in APS::Controller::RESTful::ResourceCallRequest::allVerbsHandler() () from /usr/local/pem/lib/libaps.so
#11 0x00007fb1d16cb2c2 in APS::Controller::RESTful::BaseRequest::run() () from /usr/local/pem/lib/libaps.so
#12 0x00007fb1d0931539 in Poco::Net::AbstractHTTPRequestHandler::handleRequest(Poco::Net::HTTPServerRequest&, Poco::Net::HTTPServerResponse&) ()
   from /lib64/libPocoNet.so.31
#13 0x00007fb1d08f8dcb in Poco::Net::HTTPServerConnection::run() () from /lib64/libPocoNet.so.31
#14 0x00007fb1d0913817 in Poco::Net::TCPServerConnection::start() () from /lib64/libPocoNet.so.31
#15 0x00007fb1d0923ace in Poco::Net::TCPServerDispatcher::run() () from /lib64/libPocoNet.so.31
#16 0x00007fb1d0cab287 in Poco::PooledThread::run() () from /lib64/libPocoFoundation.so.31
#17 0x00007fb1d0ca72d6 in Poco::ThreadImpl::runnableEntry(void*) () from /lib64/libPocoFoundation.so.31
#18 0x00007fb1dd609dd5 in start_thread () from /lib64/libpthread.so.0
#19 0x00007fb1d82c8ead in clone () from /lib64/libc.so.6

The last log entry assiciated with the mentioned thread in the /var/log/pa/core.log is:

May 13 13:56:19.477 : DBG [rest:3273 1:31447:7fb0c07b8700 SAAS ]: [ APSC] Request sent.  Receiving response...

Cause

This behavior is recognized as PFR-837 by CloudBlue R&D team.

Resolution

Please contact your TAM to check the status of the request.

To workaround, please increase the PAU transaction timeout or troubleshoot why APS endpoint takes too long to respond.

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