Search Engine: Elastic

Article ID: 134018, created on May 14, 2019, last review on May 14, 2019

  • Applies to:
  • Operations Automation 8.0


  1. Task Delivering of event notification Resource limits failed.
  2. /usr/local/psa/admin/logs/panel.log on corresponding Plesk host contains error like:

    [2019-05-14 09:15:24] ERR [extension/shm] domain does not exist
    [2019-05-14 09:55:26] ERR [extension/shm] Modules_Shm_Api_Server_Rest_RpcAbstract::startAsync Task is failed Modules_Shm_Api_Server_Rest_WhmRpc_Webspace::updateWebspace-df2d2f28-342b-4e77-a9b9-8d17d6309642
    [2019-05-14 09:55:27] ERR [extension/shm] Unable to update hosting preferences. phpinimng failed: Unable to update the config file for 'fpm' service due to syntax errors.

    where df2d2f28-342b-4e77-a9b9-8d17d6309642 - GUID of Plesk domain

  3. Domain with GUID df2d2f28-342b-4e77-a9b9-8d17d6309642 (from step 2) is not registered in Plesk database

    [root@pleskhost ~]# plesk db "select * from domains where guid='df2d2f28-342b-4e77-a9b9-8d17d6309642'"
    [root@linuxplesk2 ~]# echo $?
  4. Subscription was migrated from OBAS/Plesk with Takeover scenario.

  5. WebHosting Plesk domain was removed recently (or does not exist on OA side).

  6. Corresponding WebHosting Plesk APS resource with APS type is not subscribed on any APS event.


This behavior is considered as unexpected and the Software related issue was submitted with ID #OAM-3465


Contact your Technical Account Manager or Pooled Technical Associate Team at to clarify the status of OAM-3465.

To temporary resolve the issue with failed task, please use following steps:

  1. Find affected WHP webspace with REST API request on OA Core node, where df2d2f28-342b-4e77-a9b9-8d17d6309642 is GUID of missing domain on Plesk side:

    [root@oacore cloudblue]# curl -k -E /usr/local/pem/APS/certificates/poa.pem -X GET ",eq(pleskGuid,df2d2f28-342b-4e77-a9b9-8d17d6309642)"


    [root@oacore cloudblue]# curl -k -E /usr/local/pem/APS/certificates/poa.pem  "https://localhost:6310/aps/2/resources/ccd7719b-d3b8-4fad-b840-8a3521611467"
                    "type": "",
                    "id": "ccd7719b-d3b8-4fad-b840-8a3521611467",
            "displayName": "Webspace (test-mail.tld)",
            "pleskGuid": "df2d2f28-342b-4e77-a9b9-8d17d6309642",
  2. Take id of APS resource from step 1 (it will be displayed in output) and check that there are no linked websites:

    [root@oacore cloudblue]# curl -k -E /usr/local/pem/APS/certificates/poa.pem -X GET ""
  3. Remove WebHosting Plesk webspace under PCP > WebHosting Plesk > Webspaces > WebspaceName_

  4. Restart failed task Delivering of event notification Resource limits changed

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