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Article ID: 133923, created on Apr 11, 2019, last review on Apr 11, 2019

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.4
  • Business Automation 7.1
  • Business Automation 7.2

Symptoms

"Loading subdomain form" freezes after pressing "Create account" while purchasing Office 365 plan in the Online Store.

Cause

There are 2 possible reasons for such error:

  1. Billing and Online Store customization was not properly applied during the latest Office 365 Application upgrade.
  2. Certificate on the Billing Application host is expired. As a result, expired certificate led to inability to establish SSL Handshake between Online Store and Billing Application host.

Resolution

Please contact Odin Technical Support for assistance.

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