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Article ID: 133854, created on Mar 15, 2019, last review on Mar 15, 2019

  • Applies to:
  • Operations Automation 7.4

Symptoms

  1. Customer purchased WebHosting Plesk Subscription with IIS Web Hosting and number of MSSQL Databases.

  2. Customer is not able to login to MyLittleAdmin from UX1 because redirection to domain like http://mssql.w57.auto-brand.fsp/silentlogon.aspx returns Server not found error (click on the image below to get an example)

    screenshot

    Where auto-brand.fsp is Brand domain name and w57 is Technical name of WebHosting Plesk webspace

  3. Parent domain name to use in the webspace naming template setting is not defined under Service Templates > Hosting Parameters (click on the image below to get an example)

    screenshot

Cause

WebHosting Plesk automatically creates records like mssql.<WEBSPACE_ID>.<PARENT_DOMAIN> only if <PARENT_DOMAIN> property is defined under Service Templates > Hosting Parameters.

Resolution

To enable auto-provisioning of mssql* records:

  1. Make sure that PARENT_DOMAIN domain is registered in OA (otherwise you will not be able to set it in Parent domain name to use in webspace naming template field.

  2. Make sure that option Allow parent and child domains is enabled for PARENT_DOMAIN domain. For mode details please check Documentation.

  3. Change Service Template configuration (click on the image below to get an example).

    screenshot

After that

  • New DNS zones for technical webspace named will be created, like w66.auto-brand.fsp.
  • A record like mssql.w66.auto-brand.fsp. (pointed to IIS WHP node) will be created.

For existing WHP IIS webspaces you can add Custom A records to corresponding Brand DNS zone manually.

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