Search Engine: Elastic

Article ID: 133704, created on Feb 11, 2019, last review on Feb 12, 2019

  • Applies to:
  • Business Automation 8.0

Symptoms

Domain Renewal order was submitted and configured to be approved manually. (Domain registrar feature). When Provider trying to complete operation manually, the following error appears:

Table Domain doesn't contain row with id 693502. Error Code: 0x85c20417. Click here to find a solution Report ID: 540826

Cause

Internal issue: FND-3379 (DOMAINGATE fails to complete manual operations).

Resolution

As a workaround, Provider may do either of the following:

1) If Renewal order has zero cost * Fail the provisioning item manually. * Remove Provisioning item from the order * Complete Renewal order by Resubmit * Change subscription expiration date manually from Provider CP

2) If Renewal order includes some charges associated with removing subscription * Fail the provisioning item manually. ** copy Renewal order details to save place * Remove Provisioning item from the order * Create new manual order detail of the corresponding type (non-provisioning item), having the same data from copied above. * Resubmit Order for provisioning * Change subscription expiration date manually from Provider CP

198398b282069eaf2d94a6af87dcb3ff 8fc71f07abe5b233fea1ae0377cd5e3d 7a5878a42567edb0161242dfb779bb04 32fa47ebf508ad023157e68950b7e180

Email subscription for changes to this article
Save as PDF