Search Engine: Elastic

Article ID: 133703, created on Feb 11, 2019, last review on Feb 11, 2019

  • Applies to:
  • Operations Automation 7.4

Symptoms

Use an existing Microsoft online account registered with us option is greyed out during second Azure subscription purchase..

The same behavior can be observed when placing an order for Azure services through Billing CP.

The following error message is shown in browser console:

{"error":"com.parallels.pa.service.apsclient.exception.APSError","message":"Can't find resource with query 'aps/2/resources/?implementing(http://www.softcom.com/o365Service),eq(account.aps.id,66060695-9784-49a6-968d-7ccb1652fed6),out(aps.status,(aps%3Aunprovisioning,aps%3Adeleted))', type 'com.odin.azure.storage.aps.GenericCSPTenantResourceImpl'","error":"com.parallels.pa.service.apsclient.exception.APSError","message":"Can't find resource with query 'aps/2/resources/?implementing(http://www.softcom.com/o365Service),eq(account.aps.id,66060695-9784-49a6-968d-7ccb1652fed6),out(aps.status,(aps%3Aunprovisioning,aps%3Adeleted))', type 'com.odin.azure.storage.aps.GenericCSPTenantResourceImpl'","category":"service","packageId":"41487f26-ebba-4d48-8f6a-e7af2eccc1b1","http_request":"GET https://172.16.77.141:10443/azure/aps/applications/4da0ac83-19f8-4127-bf15-b6ed8d46bf26/domain_candidates?account_id=20000416"}

The following error is at the same time logged to azure.log on Azure CSP endpoint:

2018-07-11 11:26:05,053 DEBUG [com.odin.azure.common.ClientLogs] (azure task-103) <APS> Outgoing request 'GET https://192.168.255.90:6308/aps/2/resources/?implementing(http://www.softcom.com/o365Service),eq(account.aps.id,2fa030ce-894a-49ca-9c3a-007a4e31cab0),out(aps.status,(aps%3Aunprovisioning,aps%3Adeleted))' has been finished: HTTP 500 Internal Server Error
- headers:
        Cache-Control: no-cache, no-store
        Connection: keep-alive
        Content-Length: 87
        Content-Type: application/json
        Date: Wed, 11 Jul 2018 09:26:05 GMT
        Expires: Mon, 01 Jan 2001 00:00:01 GMT
        X-APSBooster-Response: true
- body:
{"error":"APS::Util::Exception","message":"Can't find property info for field account"}
- end
2018-07-11 11:26:05,054 ERROR [com.odin.azure.server.ErrorsHandler] (azure task-103) <APS-APP> Error: com.parallels.pa.service.apsclient.exception.APSError: Can't find resource with query 'aps/2/resources/?implementing(http://www.softcom.com/o365Service),eq(account.aps.id,2fa030ce-894a-49ca-9c3a-007a4e31cab0),out(aps.status,(aps%3Aunprovisioning,aps%3Adeleted))', type 'com.odin.azure.storage.aps.GenericCSPTenantResourceImpl'
        at com.parallels.pa.service.apsclient.util.QueryResourcesBuilder.queryResources(QueryResourcesBuilder.java:254) [azure-endpoint-aps-client-6.0-158.jar:6.0-158]
        at com.parallels.pa.service.apsclient.util.QueryResourcesBuilder.query(QueryResourcesBuilder.java:146) [azure-endpoint-aps-client-6.0-158.jar:6.0-158]
        ...

Cause

Such behavior is recognized as APSA-20137.

Resolution

The issue was fixed in Azure CSP version 6.1.

5356b422f65bdad1c3e9edca5d74a1ae 8fc71f07abe5b233fea1ae0377cd5e3d 55fe109b4b4fe3fbb893f22dbb85a41a 1941880841f714e458ae4dc3d9f3062d

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