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Article ID: 133472, created on Dec 3, 2018, last review on Dec 3, 2018

  • Applies to:
  • Operations Automation 7.4

Symptoms

When buying a license, all Office 365 resource rates included into service plan are shown in UX1 > Office 365 > Licenses with "Preparing Service" status.

Cause

The issue is caused by incorrect filtering of resource rates by Office 365 application in UX1. Software-related issue #APSA-20630 was submitted to Developers.

Resolution

Contact your Technical Account Manager or Pooled Technical Associates(pta@odin.com) to trace the status of the issue.

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