Search Engine: Elastic

Article ID: 133170, created on Sep 13, 2018, last review on Sep 13, 2018

  • Applies to:
  • Business Automation 7.4

Symptoms

There is an order, its status "Completed" no matter the fact that its provisioning item in status "Waiting".

Cause

This behavior is caused by software related issue PBA-85972(Order "Completed" - item "Waiting" due to race condition occured between PEMGATE.CheckPemRequests and BM.StopAndDeleteService during delayed cancellation order processing).

Resolution

Please contact CloudBlue Technical Support to apply workaround for the issue. In order to clarify status of PBA-85972 please, contact your Technical Account Manager or a member from Pooled Technical Associate Team (pta@cloudblue.com).

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