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Article ID: 133164, created on Sep 12, 2018, last review on Sep 12, 2018

  • Applies to:
  • Business Automation 7.3

Symptoms

During migration from Windows Shared Hosting to Linux Shared Hosting or Web Hosting Plesk documents with the description below were created:

                    "Decrease Account balance by XX.XX"

Cause

The behavior is caused by software related issue #OAM-3204 "During migration from Windows Shared hosting to Web hosting plesk account balance is updated to zero". During migration API request "AccountBalanceUpdate_API" is sent to update account balance to zero value what causes creation of these documents.

Resolution

Please contact your Technical Account Manager or a member from Pooled Technical Associate Team (pta@cloudblue.com) in order to trace the current status of #OAM-3204.

To workaround the issue it is required to provide customers (whose balance was decreased/increased to zero value) with credit/debit memo on sum of money which is reflected in created documents.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 1def515ca613a5505aa21a4affa96e6b b2c3b33425dfc50c7d41a2efaa7f84f3

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