During migration from Windows Shared Hosting to Linux Shared Hosting or Web Hosting Plesk documents with the description below were created:
"Decrease Account balance by XX.XX"
The behavior is caused by software related issue #OAM-3204 "During migration from Windows Shared hosting to Web hosting plesk account balance is updated to zero". During migration API request "AccountBalanceUpdate_API" is sent to update account balance to zero value what causes creation of these documents.
Please contact your Technical Account Manager or a member from Pooled Technical Associate Team (email@example.com) in order to trace the current status of #OAM-3204.
To workaround the issue it is required to provide customers (whose balance was decreased/increased to zero value) with credit/debit memo on sum of money which is reflected in created documents.