Search Engine: Elastic

Article ID: 133031, created on Aug 10, 2018, last review on Aug 10, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

Task APS application 'Open-Xchange', id 123, instance 100 -> service 'account', instance 120: executing configuration script fails with the following output:

Execution of configuration script for instance with id 100 of service with id account of instance with id 120 of application with id 123 failed - returned value: -1 output: '' errors: 'Creating OX mail account context=1000000 'mail@example.com'
...
Failed to create OX mail account context=1000000 'mail@example.com': Primary mail address "mail@example.com" already exists in context 1000000 (Already assigned to user 10)

However, there is no user #10 on the Open-Xchange side:

/opt/open-xchange/sbin/listuser -A oxadminmaster -P *** -c 1000000

Cause

The issue in on Open-Xchange side.

Resolution

Please contact Open-Xchange Support. After the issue is resolved, resubmit the task for provisioning.

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