Search Engine: Elastic

Article ID: 133028, created on Aug 10, 2018, last review on Aug 10, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

Task "Provisioning "Panel_6_1" for APS application Cloud Infrastructure" or attempt to recreate VM based on Windows 2016 fails with error:

APS Application Error: 
500 Internal Server Error
[ApplicationUnknownError] [IM] P100001: Operation failed; details: [Failed to execute command in VE].

Body: {
"message": "[IM] P100001: Operation failed; details: [Failed to execute command in VE]",
"error": "ApplicationUnknownError",
"http_request": "POST /vps/api/panels"
}

In /var/log/messages on PCS node the following errors could be found:

Jul  2 09:03:22.458 python: detected unhandled Python exception in '/usr/local/share/PACI-im/vm2vf/ovz-exec-helper.py'
Jul  2 09:03:22.587 abrt-server: Executable '/usr/local/share/PACI-im/vm2vf/ovz-exec-helper.py' doesn't belong to any package and ProcessUnpackaged is set to 'no'
Jul  2 09:03:22.588 abrt-server: 'post-create' on '/var/spool/abrt/Python-2018-07-02-09:03:22-859306' exited with 1

In /var/log/pa/vps.vm2vf.log the following could be seen:

2018-07-02 09:03:22,597 (aps_123abc-2a53-4bb8-b90f-f472217a7524_39689:34533 exec_cb) WARN  ExecCommandInVeOVZ7 [pool-1-thread-7] - le "/usr/lib64/python2.7/json/encoder.py", line 434, in _iterencode
    for chunk in _iterencode_dict(o, _current_indent_level):
  File "/usr/lib64/python2.7/json/encoder.py", line 390, in _iterencode_dict
    yield _encoder(value)
UnicodeDecodeError: 'utf8' codec can't decode byte 0x81 in position 41: invalid start byte
2018-07-02 09:03:22,607 (aps_123abc-2a53-4bb8-b90f-f472217a7524_39689:34533 exec_cb) ERROR ExecCommandInVeOVZ7 [pool-1-thread-7] -  Unable to invoke exec helper

Cause

The issue is caused by Software-related issue #CCU-18548: " Plesk failed to provision in german windows on vz7"

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team (pta@odin.com) to trace the status of CCU-18548 and discuss possible workaround.

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