Search Engine: Elastic

Article ID: 133025, created on Aug 10, 2018, last review on Aug 10, 2018

  • Applies to:
  • Operations Automation 7.4

Symptoms

The VPS server is already created but creation task cannot be completed.

Task Provisioning "Panel_6_1" for APS application Cloud Infrastructure keeps rescheduling and never fails/completes.

Cause

During the server creation service PACI-im was restarted:

[root@log ]#  grep "Instance Manager is up" vps.log
2018-07-11 17:09:38,922 () INFO  InstanceManager [main] - Instance Manager is up and running...
2018-07-11 23:01:55,460 () INFO  InstanceManager [main] - Instance Manager is up and running...

IM restart causes stuck pending operation in OA. This behavior was considered as an unexpected and software-related issue has been submitted with ID CCU-19049.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team in order to trace the current status of #CCU-19049.

Such tasks should be canceled and servers recreated.

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