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Article ID: 132932, created on Jul 19, 2018, last review on Jul 10, 2019

  • Applies to:
  • Operations Automation 7.4


  1. Reseller cannot enable Branding under Classic Panel > Services > WebHosting Plesk > select brand > click Enable for Web Hosting Plesk module - screen displays spinning element.

  2. The issue could be also reproduced under Provider account for Resellers Brand.

  3. /var/log/pa/core/log and /var/log/pa/apsc.http.log does not contain any related errors or exceptions.

  4. Reseller has 2 or more subscriptions.


Such behaviour could be reproduced for newly created Reseller Brands. Unexpected behaviour was reported to Developers and registered with id WHM-10565.


The issue was fixed in Odin Automation 8.0. Please, consider upgrade the platform.

As a possible workaround, you can try to activate WebHosting Plesk Branding several times until successful result (there is race condition, from time to time brand activation works).

Please, contact or TAM to trace the status of the issue.

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