Search Engine: Elastic

Article ID: 132932, created on Jul 19, 2018, last review on Jul 10, 2019

  • Applies to:
  • Operations Automation 7.4

Symptoms

  1. Reseller cannot enable Branding under Classic Panel > Services > WebHosting Plesk > select brand > click Enable for Web Hosting Plesk module - screen displays spinning element.

  2. The issue could be also reproduced under Provider account for Resellers Brand.

  3. /var/log/pa/core/log and /var/log/pa/apsc.http.log does not contain any related errors or exceptions.

  4. Reseller has 2 or more subscriptions.

Cause

Such behaviour could be reproduced for newly created Reseller Brands. Unexpected behaviour was reported to Developers and registered with id WHM-10565.

Resolution

The issue was fixed in Odin Automation 8.0. Please, consider upgrade the platform.

As a possible workaround, you can try to activate WebHosting Plesk Branding several times until successful result (there is race condition, from time to time brand activation works).

Please, contact pta@cloudblue.com or TAM to trace the status of the issue.

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