Search Engine: Elastic

Article ID: 132900, created on Jul 12, 2018, last review on Jul 13, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

Task Provisioning "Panel_6_1" for APS application Cloud Infrastructure fails with the error:

APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Server-side error.

Body: {
"source": "PACI",
"message": "Server-side error",
"notificationSent": false,
"details": "java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: Server error during plesk initialization\n\tat 

In /var/log/pa/vps.log it can be seen that request to initialization fails with the following error on the Instance Manager node:

2018-07-10 22:23:58,404 (web_abcr1232-efee-49cc-8a4a-36c92dcf29df_60424:1119) DEBUG PipelineCallbackProxy [pool-5-thread-790] - Invoked callback [exec_done(0, 3278738515846450946, 0, <?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.8.0">
  <server>
    <initial_setup>
      <result>
        <status>error</status>
        <errcode>1023</errcode>
        <errtext>Can`t update server admin. Error: The following fields are empty or invalid:city
        </errtext>
        <server_name>localhost.localdomain</server_name>
      </result>
    </initial_setup>
  </server>
</packet>

Cause

The issue is related to Japanese language and account's fields in hieroglyphs. This behavior is considered as an unexpected and Software Related issue has been submitted to Engineering team with ID CCU-19017.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team (pta@odin.com) in order to trace the current status of #CCU-19017 and discuss further action plan

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