Search Engine: Elastic

Article ID: 132899, created on Jul 12, 2018, last review on Aug 23, 2018

  • Applies to:
  • Operations Automation 7.3


It is not possible to login to the CP for all customers of a reseller. Every time a user tries to login, it is asked to accept privacy policy and redirected back to login screen once accepts.


Initially, the reseller users accepted provider's privacy policy. Later, the reseller set up own privacy policy, which was accepted by the users as well. After that, the provider modified own privacy policy and updated it with the button Update the current Privacy Policy. After that, all reseller users were affected by the issue.

Such behavior was recognized as a software-related issue APS-45823.


Contact your Technical Account Manager or Pooled Technical Associate Team ( to trace the status of APS-45823 and discuss possible workaround.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 dd79f16c76b9dca75205ab5e9f5465ea 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF