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Article ID: 132888, created on Jul 10, 2018, last review on Jul 10, 2018

  • Applies to:
  • Operations Automation 7.3


After installation of OACI 17.13 orders provisioning for Plesk in VPS is failing with the following message:

Error: Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: [APS] { "error": "APS::Util::Exception", "message": "Package ID is not defined for top-level resource ''." } 


As stated in OACI Upgrade Procedure documentation, after the Cloud Infrastructure Automation 17.13 package installation, you should restart pau and pa-agent services on the management node.

When this step is missing, the error above is appearing.


Restart OA services on the Management Node as the following:

# service pa-agent stop
# service pau stop
# service pau start
# service pa-agent start

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