Search Engine: Elastic

Article ID: 132888, created on Jul 10, 2018, last review on Jul 10, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

After installation of OACI 17.13 orders provisioning for Plesk in VPS is failing with the following message:

Error: Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: [APS] { "error": "APS::Util::Exception", "message": "Package ID is not defined for top-level resource 'http://www.parallels.com/aps/plesk/panel/1.103'." } 

Cause

As stated in OACI Upgrade Procedure documentation, after the Cloud Infrastructure Automation 17.13 package installation, you should restart pau and pa-agent services on the management node.

When this step is missing, the error above is appearing.

Resolution

Restart OA services on the Management Node as the following:

# service pa-agent stop
# service pau stop
# service pau start
# service pa-agent start

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 dd79f16c76b9dca75205ab5e9f5465ea 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF