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Article ID: 132609, created on May 4, 2018, last review on Jul 10, 2018

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

When upgrading Billing Automation to 7.4, precheck fails with error:

    [ERROR] Precheck error: bm4 user is still active.

Cause

For old Odin Automation installations, bm4 user could remain as the default identity to access Billing database. During the OA lifetime, the default user was changed to pba. New features imply logging in under this user.

Resolution

Contact support to resolve the issue.

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