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Article ID: 132052, created on Jan 12, 2018, last review on Jan 12, 2018

  • Applies to:
  • Operations Automation


The following error message appears in Customer CP > Office 365 > Licenses screen on attempt to use Upgrade link:

The remote name could not be resolved


Service Plans Compatibility Checker for Office 365 is not configured correctly.


Check the Service Plans Compatibility Checker URL Office 365 Application Instance property - it should contain complete URL for the check.php file.

Also, check instructions from the Configuring Offer Compatibility Checker Provider's Guide article are applied in scope of this brand.

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