Search Engine: Elastic

Article ID: 131795, created on Nov 20, 2017, last review on Jul 10, 2019

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 7.2
  • Business Automation 7.3
  • Business Automation 6.0

Symptoms

An attempt to switch a subscription plan/period fails with an error message:

“There is an uncompleted Change Order #XXX related to it. You should remove this Order first.”

The mentioned Change Order #XXX has status "Canceled". In the "Provisioning Items" tab of this order it can be seen that the order was canceled by the billing:

Provisioning Items tab

In addition, some of the subscription's resources can have inappropriate statuses like Failed, Provisioning, or Ordered with the "Order Number" field referenced to the Change Order #XXX.

Cause

The issue is caused by an internal software issue with ID #OA-3657.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of #OA-3657.

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