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Article ID: 131541, created on Oct 2, 2017, last review on Oct 8, 2019

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.2

Symptoms

PreferredLanguage property value (in Microsoft portal) is set to en_US for all users created by CCP > Office 365 > Users > Add New User button, despite the customer account locale or language defined.

Cause

Software-related issue #APSA-18354: "Propagate PreferredLanguage for users from OAP CCP to Microsoft Portal".

Resolution

The issue was fixed in version 17.2. Consider an upgrate to the newest version of the APS Application to permanently fix it.

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