Search Engine: Elastic

Article ID: 131520, created on Sep 27, 2017, last review on Dec 7, 2018

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 7.2


Order to change service plan fails without any clear reason, error message is shown:

Service Plan change for Subscription #name failed. 


The source or destination service plan is based on PEMGATE but has some DUMMYGATE resources included. An order to switch to such service plan fails due to the bug #PBA-82341 ("It is impossible to switch subscription plan to PEMGATE plan which has a dummygate resources").


This issue is fixed since OAP 7.3. Contact your Technical Account Manager or Pooled Technical Associate Team at to develop a plan for upgrade.


As a workaround, it is possible to trigger an event of type "Change Plan Completed" which will complete the provisioning item:

  1. Open the failed order at the "Provisioning Items" tab;
  2. Write down the failed provisioning item's ID (enable the corresponding checkbox in the "Select Columns" drop-down menu if item's ID is not displayed);
  3. Go to the System > Settings > Events > Event Type 'Change Plan Completed' > Event Log, enter the failed provisioning item's ID to the "Parameters" field and press the "Search" button;
  4. Find the most recent event with the parameters like the below and copy its value:

    GateID=X;IssuedSuccessfully=0;Message=Service Plan was changed for Subscription #XXXXXXX.;NewPeriod=X;NewPeriodType=X;NewPlanID=XXX;OrderItemID=ZZZZZ;OrigPeriod=X;OrigPeriodType=X;OrigPlanID=XXX;SubscrID=XXXXXXX
  5. Switch to the "General" tab and click the "Trigger Event" button. Paste the parameters from the step 4 replacing the IssuedSuccessfully=0 to IssuedSuccessfully=1 and press the "Send" button.
  6. Open the required order and check if the provisioning item has the "Completed" status. If yes - then resubmit the order for provisioning. In case if it contains no more provisioning items to be processed, the system will complete the order successfully.

7c0b495571a6c1bec50e4f324a20ec14 8fc71f07abe5b233fea1ae0377cd5e3d 198398b282069eaf2d94a6af87dcb3ff b2c3b33425dfc50c7d41a2efaa7f84f3 c0f836394088a28cc30dd0e5fe8b600e ef171e3fccb12bd8e09076a7b49212c0

Email subscription for changes to this article
Save as PDF