Search Engine: Elastic

Article ID: 122580, created on Aug 5, 2014, last review on Jul 14, 2018

  • Applies to:
  • Business Automation 5.5


Provider is trying to create a new Mass Printing task in the PBA-E Home> Finance> Mass Printing> New Print Queue> select_needed_documents> Save

However the following error appears:

The proxy server received an invalid response from an upstream server.

The proxy server could not handle the request GET /bss-www/sudo1-729cb92cbb23444ed63c5141381031c3/act/MESSAGE/PrintQueueDet_ARDocToNewPrintQueueList/StandardInput.

Reason: Error reading from remote server


Preparing a list of documents for mass printing (particularly database select to get required data) may take considerable time in some cases. The error displayed in the Control Panel caused by apache timeout during queue generation.


Feature request PBA-59058 exists to improve Mass printing queue generation time.

Apache timeout on POA Branding host can be increased (for the case when PBA-E is integrated with POA):

  1. If brand hosted on standard shared hosting server, change timeout in following file:

    Edit /usr/local/pem/etc/apache/httpd.conf_pem Increase

    TIMEOUT 300

    to desired value. For example if operation takes 10 minutes, you need to set:

    TIMEOUT 600

    Reload the config:

    /etc/init.d/pemhttpd reload

    NOTE! Timeout value in main config can be overriden in another configuration file listed in the INCLUDE directive of the main one. Check Website Hosting: Apache service article for details.

  2. For brand hosted on server with NG hosting, change timeout in following file:

    Edit /etc/httpd/conf.d/ng_custom.conf

    Timeout 120

    change option to desired value. For example if operation takes 5 minutes, you need to set:

    Timeout 300

    Reload apache to apply configuration:

    /etc/init.d/httpd reload

If increasing timeout does not help it might be necessary to re-index PBA-E database tables "Account" and "ARDoc" that are used by this operation.

To re-index table please use the following command:

pba=> REINDEX INDEX "TableName";

198398b282069eaf2d94a6af87dcb3ff 8fc71f07abe5b233fea1ae0377cd5e3d 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

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